Recording meeting minutes is a persistent challenge for teams in a modern enterprise who are often distributed across different locations and time-zones. These teams often collaborate by way of messaging, audio and video conferencing.
With messaging and chat, their conversations are present in a place where all team members can view, consume and respond. However, when they communicate across video or audio conference calls, they have to resort to a recording or a complete transcript of the call in order to share the information with team members who missed the meeting.
The problems with this cannot be understated. Watching or listening to call recordings is often a time-consuming and painful task, as are reading transcripts. Team members who need to find the most important parts of a call spend too long sorting through noise, or they just give up. Filtering through these meeting notes is a difficult task.
Think Video Calls + AI Meets Slack
With a foundation in artificial intelligence and media analytics, EtherMeet uses an intelligent conversational persistence application on top of Slack.
The EtherMeet video conference service deeply integrates into Slack, which enables users to mark and direct video call parts in real time to others so they can watch, reply or join. EtherMeet also automatically summarizes the important moments of the call for everyone in the Slack channel to read, watch or listen, and respond. It makes recording meeting minutes a breeze.
By combining what is being said in the call with what has been typed and shared in the Slack channel, EtherMeet builds the contextual knowledge graph at the channel level between the relationships among people, conversations, and the history of what is being typed, spoken, and shared in that channel.
This is why a persistent space like a Slack channel is so important – you can learn over time with full context of the interactions between people and content.
So when would I use EtherMeet versus a regular video call?
The difference between EtherMeet and regular video conferencing couldn’t be any greater. With EtherMeet, recording meeting minutes has never been easier.
Here are some use cases that illustrate the power of EtherMeet.
Small Distributed Consulting Firm
Problem: Not just a challenge of distance, but mostly timezones
A small consulting firm typically has a team of less than 20 consultants who are distributed across multiple time zones, sometimes even continents. They serve to support and execute software projects for their clients, and the team consists of project managers and engineers.
Time zone is obviously an issue. Using video calls requires team members to be available simultaneously throughout the night to discuss the details of requirements. Simply recording video calls for team members across the globe doesn’t cut it, either. No one wants to watch a pre-recorded meeting simply to pull out the few pieces that that is relevant to them. Emailing meeting notes won’t work. Too much context is lost.
With EtherMeet, the unique marker system and call part routing sends the most important topics into the Slack channel. The @mentions give distributed team members a variety of benefits. For starters, they don’t have to be on the call. Secondly, by having the relevant parts of the call sent to them directly, the can watch and reply or respond to the most pertinent parts of the meeting. If the engineer in another time zone happens to be awake, they can join the active call.
The auto-summarization of the call allows the absent team members to join the call to get a high-level summary of the call including the most important or relevant parts of the conversation. No more sitting through an hour-long recording! Team members can click the parts that are of interest and reply to it inside of Slack as if they were present during the meeting. This is impossible with a standard video conference.
DevOps Team In a Large Tech Company
Problem: Important context lost on Sev 1 war room calls
When a Sev 1 outage happens, A DevOps team would normally hop on a standard video call (based on who was on call, who was awake and who saw the notification in Slack channel). During the video call, Splunk logs, graphs, etc are screen-shared, and participants discuss the diagnosis of the issue and potential remedies.
These discussions are often intense and fast paced. Once the issue is resolved, a postmortem write-up is created and distributed to the rest of the team. Critical context is lost. Using standard video conferencing and recording meeting notes is not enough.
Using EtherMeet, the call is started directly from the Sev1 channel. Whoever is on call and awake can join the video meeting. During the call, if there is an important issue, for example a memory leak noticed in a module, the DevOps team can route that part of the discussion with an @mention directly to the dev lead to watch and reply once they come online.
The automatic summary of the discussion also allows everyone to quickly see the trajectory of the discussion and dive into the diagnosis and mitigation elements of the conversation. Parts of the call can be attached to any post mortem and issues can be linked in Jira. The ability to blur the line between real time discussions and non-real time interactions can fundamentally reshape how a DevOps team operates in Sev1 war room situations.
iOS Gaming Company
Problem: Standups are held everyday, but people are late or missing.
Development teams ordinarily hold a 30 minute “standup” call each day to review designs, sprints, and issues. In many cases, these groups consist of 10 or more distributed team members. Previously, a dev team would simply hop on a video call for the standup. All too often, team members are missing, have notifications silenced, or are unavailable. The process of locating team members delays the simple standup, and what should have been a 30 minute meeting is now dragging on for up to an hour.
Enter EtherMeet. In this case, the team would start their call directly from the Standup channel in Slack. If people were late, no worries. They could catch up on all of the pieces they missed. If they couldn’t make it, the unavailable team members could do their own “EtherCast” (a single person call) and route back into the channel for their contribution. Everyone else will see the summary, watch parts of the update, ask questions, or respond as needed. Kind of like blurring time – you don’t have to really be there.
Recording Meeting Minutes Made Easy
EtherMeet makes recording meeting minutes simpler and faster than standard audio and video conferencing platforms. Your specific use case may not be reflected above, but EtherMeet fits the bill for capturing important information during meetings regardless of your specific use case. Stronger collaboration is possible no matter the distance and time differences facing your team.
Getting started is also effortless. Have your Slack Admin add EtherMeet to your Slack account and take the next step to better meetings.